DCSOB never had any accounts in his name

August 17, 2005 9:35 AM | | Comments (382) | TrackBacks (0)

I know that it doesn't make for good blogging to spotlight an article on the front page of your local newspaper, but since most of my readers are likely still D.C. holdovers and this is so amazing, it's worth it.

Anyway, this woman got a bill from her cable company that listed her name like this:

On the one hand, she said she called them 40 times about a broken cable box, which can be annoying to the poor sap who answers the phone for Comcast since he's on the other end and is forced by his job description to be nice, or at least not prone to the blow-ups so common on the other end of the line.

While the woman and the unnamed Comcast employee who changed her billing name both have dirt on their hands in this situation, the one innocent truly caught in the crossfire is the flak contacted by the Trib about the wrongs committed by her company.

"If this is not that customer's name, it shouldn't be on that bill," said Patricia Andrews-Keenan, vice president of communications for the company. "But we don't know why that happened. It's obvious that that's inappropriate to have a name like that on that account."

Well, duh. And since she works for Comcast, she has to be defensive on behalf of some idiot she hasn't even met.

P.R. is where journalists go to be hassled by journalists after getting tired of being hassled by P.R. people. It's a zero-sum game.

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382 Comments

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-W

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